Legal Information

Privacy Policy

How we collect, use and protect your personal information.

Last updated: 15/09/2026

1. Introduction

Trade Hub Services Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

We are registered in England and Wales under company number 16196862 and our registered office is at 88 Windmill Lane, Raunds, Wellingborough, England, NN9 6SJ.

2. Information We Collect

2.1 Information you provide to us

Contact information (name, email address, phone number, postal address)
Project details and requirements
Quotation requests and service enquiries
Feedback and testimonials
Communication preferences

2.2 Information we collect automatically

IP address and browser type
Connection information sent when website files and fonts are requested
The submission time and browser user agent sent with an enquiry

2.3 Website service providers

Our enquiry form uses Formspree to process and deliver your name, email address, optional phone number, chosen service, urgency, message, submission time and browser user agent. Google Fonts supplies our typefaces and receives your IP address and browser request headers when fonts are downloaded. Cloudflare hosts the website and handles connection information to deliver and protect it. With your consent, Google Ads measures successful enquiries using advertising click references, a random submission reference and connection information. We do not send your enquiry details to Google Ads, use enhanced conversions, Google Analytics or personalised advertising. You can withdraw measurement consent through Cookie Settings in the footer. Read Google's privacy policy for information about its processing of measurement data.

3. How We Use Your Information

We use your information for the following purposes:

To provide and improve our services
To respond to your enquiries and provide quotations
To communicate with you about our services
To process payments and manage accounts
To comply with legal obligations
To send marketing communications (with your consent)

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

Contract: To fulfil our contractual obligations when you engage our services
Legitimate Interest: To provide and improve our services, and for business development
Consent: For marketing communications where you have separately agreed to receive them. Sending an enquiry does not subscribe you to marketing.
Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With service providers who assist us in operating our business, including Formspree for enquiry delivery, Cloudflare for hosting and Google Fonts for typefaces
With regulatory authorities when required by law
With professional advisors (lawyers, accountants)
In connection with a business transfer or merger
With your explicit consent

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

Unauthorised access, alteration, or disclosure
Accidental loss or destruction
Data breaches and cyber attacks

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and maintain business relationships
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements

Typically, we retain customer data for 7 years after the last interaction, in accordance with UK tax and accounting requirements.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for marketing communications

9. Cookies

This website caches public files and fonts for faster loading and offline browsing. Optional Google Ads measurement requires your consent. For information about browser storage, please see our Cookie Policy.

10. International Data Transfers

Our external providers may process information outside the UK and European Economic Area. Their privacy information explains their processing locations and transfer safeguards. See Formspree’s privacy policy, Cloudflare’s privacy policy and Google Fonts privacy information.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Data Protection Officer

If you have concerns about how we handle your personal data, you may also contact the Information Commissioner's Office (ICO), the UK's data protection authority:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk
Phone: 0303 123 1113